Managed IT support for UK small businesses
Managed IT support for UK small businesses that just works
HGC IT Solutions is the responsive, fixed-cost IT partner for small and growing businesses across the UK. We are remote-first for speed and supported by a UK-based team. No overseas call centres. No ticket purgatory.
- Microsoft Partner & Cloud Solution Provider
- Cyber Security certified specialists
- < 15 min average response time
Managed IT support for UK small businesses, done properly
When your IT stops, your day stops with it. We keep your technology secure, online and out of your way. You get clear answers from a UK-based team. No overseas call centres. No ticket purgatory. As a Microsoft Partner and Cyber Essentials specialist, we build sensible security in from day one, on one predictable monthly bill. Whether you are a professional firm, a retailer or a growing team anywhere in the UK, your IT should make the day easier, not harder. Based in Dorset? See our local IT support across the county.
The IT headaches we take off your plate
The everyday problems that slow growing UK small businesses down and cost more than they should.
Unpredictable downtime
Outages that stop your team working with no clear cause or timeline for a fix.
Slow, unhelpful support
Overseas call centres, ticket queues and jargon when you just need the problem solved.
Surprise IT bills
Pay-per-incident break-fix costs that spike exactly when you can least afford them.
Security blind spots
Unpatched devices, weak email security and no clear plan if ransomware hits.
Compliance pressure
Clients and insurers asking for Cyber Essentials and data-protection evidence you don’t have.
IT that can’t keep up
Systems that creak as you add people, sites and services instead of scaling with you.
What we do
A complete managed IT stack for UK small businesses, led by the three that matter most.
Managed IT Support
Proactive, fully managed support that prevents problems before they bite and gives your team a friendly, UK-based helpdesk to call. Remote-first for speed, wherever you are in the UK.
Cyber Security & Cyber Essentials
Multi-layered protection, explained in plain English, to defend your data, devices and email from ransomware and phishing. We help you achieve and keep Cyber Essentials certification.
Microsoft 365
As a Microsoft Partner and CSP, we set up, secure and look after your Microsoft 365 so collaboration is seamless and your licensing is always right.
Cloud Backup & Disaster Recovery
Automatic, secure backup so you can recover fast from accidental deletion, hardware failure or a cyber-attack. Business continuity is built in.
Connectivity & Managed Internet
Reliable, well-managed connectivity that keeps your office online and performing. This includes resilient options for sites where broadband can be temperamental.
VoIP & Cloud Phones
Modern cloud phone systems with crystal-clear calls, smart call handling and the flexibility to work from the office, home or out on a site visit.
How we solve these problems
One managed plan that covers the lot. It is proactive, secure and easy to budget.
Proactive monitoring
We watch your devices, servers and cloud 24/7 and fix issues before they interrupt you.
Friendly UK-based helpdesk
Real engineers who pick up the phone, speak plain English and resolve most issues remotely.
Fixed monthly cost
Per-workstation pricing that is easy to budget, with no surprise invoices.
Security built in
Multi-layered protection for data, email and devices, configured from day one.
Cyber Essentials support
We help you achieve certification and meet the standards clients and insurers expect.
Room to grow
Support that scales smoothly as you take on more people, sites and services.
Managed IT vs Break-Fix
Why a managed plan beats paying by the incident.
| Break-Fix | HGC Managed IT | |
|---|---|---|
| Cost | Unpredictable, per-incident | Fixed monthly fee |
| Approach | Reactive. Fix when it breaks | Proactive. Prevent the break |
| Response time | Whenever they’re free | Prioritised, typically < 15 min |
| Security | Bolt-on, often an afterthought | Built in from day one |
| Relationship | A stranger each time | A consistent UK-based team |
Why UK small businesses choose HGC
Remote-first, UK-based
A UK-based team supporting businesses across the country. Fast remote help and no overseas call centres.
Microsoft Partner & CSP
Your Microsoft 365 and cloud managed properly. Licensed, secured and supported.
Cyber Essentials specialists
We help you get certified and stay protected against today’s threats.
Plain-English, no pressure
Honest advice from people who speak your language, not tech jargon.
Getting started is simple
From first call to fully managed in four straightforward steps.
Free IT review
We review your setup and find the quick wins and the risks.
Tailored plan
A clear, fixed-cost proposal sized to your business. No jargon.
Smooth onboarding
We deploy monitoring and security with zero disruption to your team.
Ongoing partnership
Proactive support and regular reviews keep you secure and ahead.
Frequently Asked Questions
Do you provide managed IT support across the UK?
Yes. HGC IT Solutions provides managed IT support to small businesses across the UK. We are remote-first for speed and supported by a UK-based team. There are no overseas call centres. If you are local to us in Dorset, we also offer on-site support across the county. See our location pages for details.
Are you a Microsoft Partner?
Yes. HGC IT Solutions is a Microsoft Partner and Cloud Solution Provider (CSP). We license, deploy, secure and manage Microsoft 365 for UK small businesses, including email, Teams, SharePoint and identity security.
Can you help us achieve Cyber Essentials certification?
Yes. We help UK businesses prepare for and achieve Cyber Essentials. We put the right security controls in place and guide you through the assessment. This is increasingly essential for winning professional, public-sector and supply-chain work.
How much does managed IT support cost?
Our managed IT support is a fixed monthly fee. It is easy to budget with no surprise bills. The exact price depends on your team size and the services you need. We will give you a clear, tailored quote after a free IT review.
How quickly do you respond to IT issues?
Our helpdesk responds rapidly. Most issues are triaged and underway within minutes during business hours. This is typically under 15 minutes under our managed support agreements. As a remote-first MSP, most problems are resolved remotely while you wait, wherever you are in the UK.
Do you support small businesses?
Absolutely. We specialise in right-sized, outsourced IT support for small and growing businesses across the UK. You get enterprise-grade reliability and security without the enterprise complexity or price tag.
Ready for IT that just works?
Book a free, no-obligation IT review. We will show you exactly where your business can be safer, faster and easier to run, wherever you are in the UK.
- No-obligation, no jargon
- Fixed, predictable monthly cost
- UK-based team, remote-first
Call 01305 310006 · Email hello@hgcit.co.uk