Contact Us
Let's get your IT sorted
Real people, quick to respond, and based right here in the UK.
Got an IT headache, a question about your setup, or want to know what working with a proper IT partner looks like? We would love to hear from you. Tell us a little about your business and what you need, and a member of our UK based team will get back to you, usually within one working day. No call centres, no jargon, no pressure.
- UK based team, no overseas call centres
- < 1 working day typical response to enquiries
- Mon to Fri 9:00 to 17:30
Ways to reach us
Pick whatever suits you. However you get in touch, you reach the same friendly UK based team.
Call us
Prefer to talk it through? Give us a ring and you will reach a real person who can help. 01305 310006
Email us
Drop us a line any time and we will get straight back to you, usually within one working day. hello@hgcit.co.uk
Opening hours
We are open Monday to Friday, 9:00 to 17:30. Send an enquiry outside these hours and it will be waiting for us first thing.
Where we are
Our home base is in Shaftesbury, covering North Dorset and the Blackmore Vale. We support businesses across the UK, remote first for speed, with on site visits locally.
Send us an enquiry
Fill in the form with a few details about your business and what you need help with, and the right person on our team will be in touch, usually within one working day. There is no obligation and no pushy sales follow up, just a straight answer and a clear idea of how we can help. We will only use your details to respond to your enquiry, as set out in our Privacy Policy.
What happens after you get in touch
No black hole, no waiting around wondering. Here is exactly what to expect.
We confirm we have got it
As soon as you hit send, you will get an instant email from us confirming your enquiry has landed safely. If it is urgent, you can call us on 01305 310006 straight away.
A real person reviews it
A member of our UK based team reads your enquiry and works out who is best placed to help, so you reach the right person first time rather than being passed around.
We get back to you
We will be in touch with a helpful reply, usually within one working day. We will answer your question or suggest a quick, no obligation chat to understand your setup.
You decide what is next
If it makes sense to work together, great. If not, no hard feelings and no pushy follow up. Either way you will come away with a clearer picture of where you stand.
Contact questions, answered
A few of the things people ask before they get in touch.
How quickly will you respond?
You will get an instant email confirming we have received your enquiry, and a member of our UK based team will follow up with a proper reply, usually within one working day. If your issue is urgent and you would rather talk, call us on 01305 310006 during opening hours, Monday to Friday, 9:00 to 17:30.
Do you offer emergency or out of hours support?
If something has stopped you working and it cannot wait, call us on 01305 310006 and we will help as quickly as we can. The level of out of hours cover we provide depends on your support arrangement, so it is worth getting in touch to talk through what your business needs. Existing clients should raise urgent issues through their usual support channel for the fastest response.
Where are you based, and do you cover my area?
Our home base is in Shaftesbury, and we look after businesses across North Dorset and the Blackmore Vale. We also support clients right across the UK. We are remote first, which means we can resolve most issues quickly wherever you are, and we provide on site visits locally around our Dorset base. Not sure if we can help in your area? Just ask.
Will I get a sales pitch if I get in touch?
No. We will give you a straight, helpful answer to your question. If it looks like we could be a good fit, we might suggest a relaxed, no obligation chat to understand your setup. There is no pushy follow up and no pressure to commit to anything.
I am not technical. Can you still help me?
Absolutely. Most of the business owners we work with are not technical, and that is exactly the point. We explain things in plain English, skip the jargon, and translate the tech into what it actually means for your business. You do not need to know the answers, that is our job.
Already a client? We are here to help
If you are already with us and need support, the quickest way to reach us is through your usual support channel, so your request goes straight to the team that knows your setup. Not sure how to log an issue, or want to add something to your plan? Call us on 01305 310006 or email hello@hgcit.co.uk and we will point you in the right direction. New to HGC and weighing up your options? Use the enquiry form above and we will take it from there.
- UK based team, no call centres
- Reply usually within one working day
- No jargon, no pressure
Call 01305 310006 · Email hello@hgcit.co.uk