Managed Microsoft 365
Microsoft 365 Support for UK Small Businesses
Setup, migration, security and day-to-day support from a Microsoft Cloud Solution Provider (CSP) partner
Microsoft 365 is the productivity backbone of most UK small businesses, the email, files, meetings and apps your team relies on every day. But it only delivers when it is set up properly, kept secure and actually supported when something goes wrong. That is where we come in. As a Microsoft Cloud Solution Provider (CSP) partner with Microsoft-certified engineers, we handle your licences, set up your tenant, and move you across from Google Workspace or on-premises Office with minimal disruption, then look after it all, day to day. No overseas call centres, just a friendly UK team who pick up the phone.
- Microsoft CSP partner we supply & manage your licences
- Microsoft-certified engineers UK-based support team
- Seamless migration Google Workspace & on-premises Office
- Free quote per-user licence plus managed support
Managed Microsoft 365, End to End
Most businesses use only a fraction of what they pay Microsoft 365 for. We manage the whole platform for you, from the licences and migration to security, backup and everyday support, so you get the full value with none of the admin.
Licensing & CSP supply
As a Microsoft Cloud Solution Provider partner we supply your per-user licences, right-size them to what your team actually needs, and give you one UK point of contact and one predictable monthly bill, no Microsoft admin portals to wrestle with.
Email & data migration
We move you onto Microsoft 365 from Google Workspace, on-premises Exchange or Office, or another Microsoft tenant, email, files and data, with a staged, out-of-hours cutover, so your team keeps working and barely notices the switch.
Security hardening
We lock things down with multi-factor authentication, Conditional Access, Microsoft Defender for Office 365 and Secure Score monitoring, set up and maintained so only the right people reach your data, on trusted devices.
Microsoft 365 backup
Independent, third-party backup of your Microsoft 365 data, because under Microsoft's shared-responsibility model, protecting your data is down to you, not them. It covers the gaps that built-in retention can leave behind.
Identity & device management
Microsoft Entra ID and Intune for single sign-on, security groups and managed devices, so laptops and phones are enrolled, compliant and, when someone leaves, wiped and de-provisioned cleanly.
Onboarding & offboarding
New starters provisioned with the right licences, apps and access on day one; leavers de-provisioned, licences reclaimed and devices secured, handled for you, every time, with nothing left open.
Copilot readiness
Thinking about Microsoft 365 Copilot? We get you ready, reviewing permissions and data hygiene first so Copilot is useful and safe rather than surfacing things it shouldn't, then licence, roll out and train your team.
Ongoing managed support
A real UK-based team for the day-to-day: monitoring, updates, licence changes and friendly help when something comes up, so small issues stay small.
Is Your Microsoft 365 Data Actually Backed Up?
It is the question most small businesses get wrong. Microsoft keeps the platform running, but protecting your data is your responsibility. Here is why a separate backup matters, and how we cover it.
The shared-responsibility gap
Microsoft makes sure the service is up and running. What it does not do is protect your data against accidental deletion, a departing employee, ransomware or a malicious actor. That part is on you, which means it belongs on a backup.
Retention is not backup
The recycle bin, retention policies and version history are short-term safety nets, not backups. They are time-limited and can be switched off or simply age out, so they cannot reliably bring data back weeks or months down the line.
Built-in backup leaves gaps
Microsoft's own backup tools focus on core workloads like SharePoint, OneDrive and Exchange, and do not cover everything (Teams chat and Planner, for example). A proper third-party backup captures the lot, with granular point-in-time restore.
How we cover you
We add independent, automated Microsoft 365 backup with long-term retention and fast restore, so a deleted mailbox, file or site is a quick recovery rather than a crisis. It pairs neatly with our managed cloud backup service.
Securing Your Microsoft 365
Email and account compromise is the number-one way small businesses get breached. We lock Microsoft 365 down to a proper baseline and keep it there, so security is built in, not bolted on.
Multi-factor authentication (MFA)
Enforced across your tenant so a stolen password on its own is not enough to get in. We roll it out cleanly, striking the right balance between solid security and an easy day-to-day for your team.
Conditional Access
Smart rules that decide who can sign in, from where and on what device, blocking risky and outdated sign-ins, and asking for trusted, compliant devices before anyone reaches your data.
Defender for Office 365
Safe Links and Safe Attachments check email and files for phishing and malware before they ever reach your people, closing off the most common way into a small business.
Secure Score monitoring
We keep an eye on your Microsoft Secure Score, tighten the settings that genuinely move the needle, and review it over time, so your security keeps improving rather than quietly drifting.
The Microsoft 365 Apps We Set Up and Manage
Underneath the service sit the apps your team uses every day. We configure, secure and support each one so it works the way your business needs.
Microsoft Teams
Bring your whole team together with chat, video calls, online meetings and file sharing in one place. Teams is where the day-to-day conversation happens, so people can collaborate in real time whether they are in the office, at home or on the move.
OneDrive
Secure cloud storage that keeps every file backed up, in sync and available from any device. Your team works on the latest version automatically, with built-in version control, so nothing is lost and hybrid working just works.
SharePoint
Build a simple, secure company intranet and manage your documents in one organised place. SharePoint gives your business a central home for files, policies and shared knowledge, with proper permissions so the right people see the right things.
Power BI
Turn your business data into clear dashboards and reports you can actually use. Power BI pulls your numbers together so you can spot trends, track performance and make confident decisions, without wrestling with spreadsheets.
Outlook
Professional business email and calendaring that works seamlessly with Teams and OneDrive. Outlook keeps your inbox, meetings and contacts joined up across every device, so your team stays organised and on top of the day.
How We Get You Up and Running on Microsoft 365
From first setup to ongoing support, we take care of the whole journey so your team can get on with their work. Here is how it works.
Setup and Configuration
We set up your Microsoft 365 tenant, sort your licences and configure everything to suit how your business works, with a secure baseline built in from day one. You get a clean, properly organised setup rather than a tangle you have to grow out of later.
Migration
Moving from Google Workspace, on-premises Exchange or Office, or another Microsoft tenant? We handle the whole migration for you, transferring your email, files and data with no loss and the minimum of disruption. We schedule the final cutover out of hours wherever we can, so your team logs in the next morning and everything is just there.
Team Training and Adoption
New tools only pay off when people actually use them. We provide practical training, in person and virtually, to get your team confident with Teams, SharePoint, Outlook and more, including how to automate repetitive tasks with Power Automate. Real adoption, not just access.
Ongoing Managed Support
Once you are live, we keep Microsoft 365 running smoothly: updates, security, licence management and prompt, friendly help whenever something comes up. Our UK-based team resolves most issues quickly, often within hours, so a hiccup never turns into a holdup.
Buying Microsoft 365 Direct vs With HGC
The licences cost the same either way. The difference is everything that sits around them.
| Microsoft 365 on your own | Microsoft 365 with HGC | |
|---|---|---|
| Who you call for help | Microsoft's general support queue | A named UK-based team who know your setup |
| Licence right-sizing | You pick a plan and hope it fits | We match licences to each role and review them |
| Migration | Do it yourself, or risk downtime | Planned, staged, out-of-hours cutover |
| Security baseline | Default settings, much of it switched off | MFA, Conditional Access and Defender set up |
| Data backup | Assumed, but not actually covered | Independent third-party backup included |
| Joiners and leavers | Manual, and easy to get wrong | Provisioned and de-provisioned for you |
| Ongoing management | Another job on your to-do list | Monitored and maintained in the background |
Why Choose HGC for Microsoft 365
We are your fully managed Microsoft 365 team for UK small businesses, set up to give you the productivity of the cloud with the security, support and certainty your business needs.
Microsoft CSP Partner and Certified Engineers
As a Microsoft Cloud Solution Provider (CSP) partner with Microsoft-certified engineers, your licences, support and roadmap come from a team who manage the platform day in, day out. It is the difference between a supplier who simply resells you a subscription and a partner who actually runs it for you.
Seamless Migration, Minimal Disruption
Moving to Microsoft 365 should not mean a lost day, lost email or lost files. We plan and run your migration carefully, from Google Workspace, on-premises Office or an older Microsoft setup, and schedule the final cutover out of hours wherever we can, so your team keeps working and the switch happens quietly in the background.
Security and Compliance Built In
Your Microsoft 365 comes secured as standard, with multi-factor authentication (MFA), encryption, Conditional Access and alignment with UK GDPR and the Data Protection Act 2018. Your business data stays protected and you stay on the right side of the regulator, without having to think about it.
Real-Time Collaboration, Anywhere
Office, home or on the move, your team works on the same files, in the same conversations, at the same time, from any device. Microsoft 365 makes hybrid and remote working genuinely effortless, so location stops being a limit on how your business gets things done.
Scales As You Grow
Add or remove user licences as your team changes, and turn on new tools as you need them. Microsoft 365 grows with you, so you only ever pay for what you use, and you are never boxed in by a setup that no longer fits.
UK-Based Team, No Overseas Call Centres
When you need help, you reach a real UK-based team who know Microsoft 365 and know your business, not an overseas call centre and a script. We are headquartered in Portland, Dorset, and we support small businesses with Microsoft 365 right across the country.
Microsoft 365 Support: Frequently Asked Questions
Straight answers to the questions UK small businesses ask us most about Microsoft 365.
What is Microsoft 365 and how can it benefit my business?
Microsoft 365 (formerly Office 365) is Microsoft's cloud-based suite of business tools: email and calendaring through Outlook, the apps you already know in Word, Excel and PowerPoint, plus Teams, SharePoint, OneDrive and more. For a small business it means your team can work productively from any device, collaborate on the same files in real time, and stay secure, all without running your own servers. It is the productivity backbone most UK businesses rely on, and we make sure yours is set up and managed to get the most out of it.
How does HGC IT support Microsoft 365?
We are a Microsoft Cloud Solution Provider (CSP) partner with Microsoft-certified engineers, which means we manage the whole thing for you: licences, setup and configuration, migration, security and ongoing day-to-day support. You get a partner who knows the platform, handles the technical side, and is on the end of the phone when you need help, rather than being left to manage subscriptions and admin portals on your own.
Can you migrate us from Google Workspace or on-premises Office?
Yes. Migrating businesses onto Microsoft 365 is one of the things we do most, whether you are coming from Google Workspace, an on-premises Exchange or Office setup, or another Microsoft tenant. We plan it carefully and move your email, files and data across with no data loss and minimal disruption, so your team can keep working throughout. The goal is a smooth switch you barely notice.
What training do you provide?
We offer practical training, both in person and virtually, to get your team genuinely confident with Microsoft 365. That covers the everyday apps like Teams, Outlook, SharePoint and OneDrive, and goes further into time-savers such as automating repetitive tasks with Power Automate. New tools only pay off when people actually use them, so adoption is part of the service, not an afterthought.
How quickly do you resolve Microsoft 365 issues?
Fast. Our UK-based support team resolves most Microsoft 365 issues quickly, often within hours, so a problem never turns into a prolonged holdup for your team. Because we manage your environment proactively, we also head off a lot of issues before you ever notice them, keeping your licences, updates and security current in the background.
How do you handle Microsoft 365 security and compliance?
Security is built in from the start. We set up multi-factor authentication (MFA), encryption and Microsoft 365 conditional access, so only the right people reach your data, on trusted devices. We keep you aligned with UK GDPR and the Data Protection Act 2018, and provide the controls, settings and reviews to keep your business protected as it grows. You get serious, business-grade security without needing to be a security expert yourself.
What if we outgrow our current plan?
Microsoft 365 scales with you. As your team grows or changes, we add, remove or upgrade user licences and turn on new tools as you need them, so your setup always fits where the business is now. You are never locked into a plan that no longer suits you, and you only pay for the users and features you actually use.
How much does Microsoft 365 support cost?
Microsoft 365 is made up of per-user licences plus our managed support, so the right setup depends on how many people you have and which tools you need. Rather than a one-size-fits-all price, we give you a clear, tailored quote so you know exactly what you are paying for. It is a free, no-obligation quote with no pressure, and as a Microsoft Cloud Solution Provider (CSP) partner we will make sure you are on the most cost-effective plan for your business. Call 01305 310006, email hello@hgcit.co.uk, or use the form below to get started.
Is my Microsoft 365 data backed up?
Not in the way most people assume. Microsoft keeps the platform running and available, but under its shared-responsibility model, protecting your actual data is down to you. The recycle bin and retention policies are short-term safety nets, not backups, and Microsoft's own backup tools do not cover everything (Teams chat and Planner, for example). That is why we add independent, third-party Microsoft 365 backup with long-term retention and fast restore, so a deleted mailbox, file or site is a quick recovery rather than a disaster.
Do I need Microsoft 365 Business Premium?
Often, yes, but it really depends on your business. The Business plans run from web-only email all the way up to Business Premium, which adds the security and device-management tools (Conditional Access, Intune and Microsoft Defender) that would otherwise mean buying several separate products. As part of your quote we right-size licences for each role, so you are on the most cost-effective mix, not over-paying, and not leaving anyone under-protected.
How do you secure Microsoft 365 logins?
We lock Microsoft 365 down to a proper baseline: multi-factor authentication enforced across the tenant, Microsoft 365 conditional access so only the right people sign in from trusted devices, Defender for Office 365 checking email and attachments, and ongoing Secure Score monitoring. Account compromise is the most common way small businesses get breached, and this baseline closes off the easy routes in.
Can you move us from another Microsoft 365 tenant?
Yes. As well as migrations from Google Workspace and on-premises Office, we handle tenant-to-tenant migrations, for example after a merger, acquisition or rebrand, moving mailboxes, files and identities across to the new tenant. We plan it in stages and schedule the final cutover out of hours wherever we can, so your team keeps working throughout.
Microsoft 365 Support Across Dorset and the UK
We are headquartered in Portland, Dorset, and look after businesses on Microsoft 365 right across the country, most of our work is delivered remotely, so wherever you are is no barrier. If you would rather have a team close to home, we provide local IT support across Poole and Bournemouth, Wimborne, Ferndown and Blandford Forum. Microsoft 365 also works best as part of a joined-up setup, which is why many businesses pair it with our managed IT support and add our Cyber Essentials and cybersecurity services to keep the whole environment protected.
Ready to Get More from Microsoft 365?
Get fully managed Microsoft 365 from a Microsoft Cloud Solution Provider (CSP) partner, with seamless migration, built-in security, independent backup and friendly UK-based support as standard. Start with a free, no-obligation quote: tell us where you are now, moving from Google Workspace or on-premises Office, or simply wanting your existing Microsoft 365 properly looked after, and we will show you the right setup and what it costs. No jargon, no pressure, just a clear plan to get more out of the tools your team uses every day.
- Microsoft CSP partner & certified engineers
- Free no-obligation quote
- Seamless migration, minimal disruption
- Security & backup built in
Get a free Microsoft 365 quote
Call 01305 310006 · Email hello@hgcit.co.uk